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• Recent Questions (260)

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  Laptop Support »

  Fast Boot Issues

  I received a "new" Samsung Ultrabook 5 today because my DVD player didn't work on the last one. However, this one won't go to sleep even when it's configured to. It takes quite a long time for me to turn it back on each time, much longer than when I had to turn on my last Samsung. I received the Samsung as a Junior refresh. Is there any possible way that I/my class can get different models to graduate with? These are ...more »

  I received a "new" Samsung Ultrabook 5 today because my DVD player didn't work on the last one. However, this one won't go to sleep even when it's configured to. It takes quite a long time for me to turn it back on each time, much longer than when I had to turn on my last Samsung. I received the Samsung as a Junior refresh. Is there any possible way that I/my class can get different models to graduate with? These are absolutely terrible and their constant issues waste so much study time. It's been so incredibly frustrating for everyone.

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  1 comment for Idea: Fast Boot Issues

  Submitted by nicole.marchese 14 days ago

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  PirateNet »

  PirateNet Channel Will Not Load

  

  There is a channel in PirateNet that I need to use and when PirateNet loads, it gives an error.

  Channel ID: u39l1n892

  Message: encountered problem while trying to complete rendering

  Error Type: General error (code 0)

  Error Message: General channel rendering failure.

  Refreshing the channel fails and using different browsers does not help.

  1 comment for Idea: PirateNet Channel Will Not Load

  Submitted by nicholas.orbe 22 days ago

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  Laptop Support »

  Junior Refresh

  This year was my first year at Seton Hall and I received the Samsung Ultrabook for my laptop this year. I came to Seton Hall with an Associates Degree and was able to register as a junior for next fall due to the amount of hours I have. Does this qualify me for the junior refresh next year?

  1 comment for Idea: Junior Refresh

  Submitted by Jalen Hemphill 28 days ago

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  Laptop Support »

  Slate Touch Screen

  My slate recently slipped of my desk and hit the floor in the case. When I picked it up, the touch screen didn't work. Is there something I can do to fix it or should I got to Corrigan to have them fix it

  3 comments for Idea: Slate Touch Screen

  Submitted by sabrena.ray 1 month ago

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  Email »

  How to Get Student Email on iPad

  I have seen several question on how to get student email on iPad, but none of them have worked for me. Are they outdated or is there a trick or something that I am missing? I just received my PirateNet information today (I am an incoming freshman); could that have anything to do with it?

  2 comments for Idea: How to Get Student Email on iPad

  Submitted by vsantore24 1 month ago

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  Email »

  Network Outage Update

  The University experienced a network connectivity outage since 7 a.m. this morning. At this time University IT Services has determined that an equipment problem in McNulty Hall has caused routing issues throughout the University network. McNulty Hall has been isolated from the campus network and services are slowly being restored to the rest of the campus. McNulty Hall will remain disconnected from the University ...more »

  The University experienced a network connectivity outage since 7 a.m. this morning.

  At this time University IT Services has determined that an equipment problem in McNulty Hall has caused routing issues throughout the University network.

  McNulty Hall has been isolated from the campus network and services are slowly being restored to the rest of the campus. McNulty Hall will remain disconnected from the University network until the problem is resolved.

  Currently, campus wireless access, internet connectivity, access to Blackboard and PirateNet, card-readers and Pirate's Gold are also on line.

  E-mail messages have begun to filter through to the University community.

  Updates will continue throughout the evening.

  If you have specific questions please call the Technology Service Desk at (973) 275-2222

  Department of Information Technology

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  Submitted by charisse.pagan 2 months ago

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  Accounts »

  Network Outage

  Network Outage

  3 comments for Idea: Network Outage

  Submitted by smithket 2 months ago

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  Multimedia Support »

  Connect Kindle to SHU wifi

  I have a Kindle Keyboard (the pre-kindle fire model, its a few years old) and when I try to connect to the "campus" wifi it tells me that enterprise or peer2peer networks are not supported on the device. Is there a workaround for this or an alternate network that I can connect to? Thank you!

  1 comment for Idea: Connect Kindle to SHU wifi

  Submitted by a.lombardo146 2 months ago

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  Printing »

  installing printer on ipad

  is it posible to instal print on to ipad

  1 comment for Idea: installing printer on ipad

  Submitted by ANDREW 3 months ago

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  Email »

  iOS 6.1 Calendar Sync Issue

  Important information from University IT Services for iPad, iPhone, iPod Touch users at Seton Hall University.

  1 comment for Idea: iOS 6.1 Calendar Sync Issue

  Submitted by smithket 3 months ago

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  Email »

  Setting up Windows 8 E-mail

  Hello, I've recently got my Windows 8 Tablet rebooted and I need to set up my outlook e-mail on the mail app. I was wondering what the server address and domain is since typing in my e-mail address and password does not work alone.

  2 comments for Idea: Setting up Windows 8 E-mail

  Submitted by Dannica Javier 3 months ago

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  Windows 8 »

  Why doesn't campus WiFi work with Windows 8?

  Wasn't this network installed only last summer? doesn't it say on the setup page that the new network doesn't support Windows XP or Vista? You'd think a new network would not only be faster, but MORE accessible to students, many of whom are coming in with laptops either updated to or preinstalled with Windows 8.. This seems like a huge oversight, not to mention that fact that NOWHERE in the Seton Hall Windows 8 blog page, ...more »

  Wasn't this network installed only last summer? doesn't it say on the setup page that the new network doesn't support Windows XP or Vista? You'd think a new network would not only be faster, but MORE accessible to students, many of whom are coming in with laptops either updated to or preinstalled with Windows 8.. This seems like a huge oversight, not to mention that fact that NOWHERE in the Seton Hall Windows 8 blog page, new wireless network page, or the tech pages in general does it indicate any lack of compatibility between Windows 8 and the wireless network. Can somebody please make information about the workaround for this more readily available? I have listed above three places off the top of my head that it would make sense to inform people about this, at least one of them should address this issue.

  Anyways thats just one person's opinion, I guess if it works with Seton Hall-issued computers thats all they care about..

  P.S. your website is otherwise pretty nice. I like that you can post questions.

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  5 comments for Idea: Why doesn't campus WiFi work with Windows 8?

  Submitted by Paul 3 months ago

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  Accounts »

  Pirate Net Account Help

  I am having trouble whenever I try to log on to my profile and finances account. Each time I go into my bursar account and proceed to view my ebill and/or statement it wont allow me too. It either says contact administrator or the pdf file wont open

  1 comment for Idea: Pirate Net Account Help

  Submitted by krystal.baldie 3 months ago

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  Laptop Support »

  Can't connect to WiFi in certain campus locations (using iPad)

  I have the 3rd Gen iPad and for some reason I can't connect to "campus" wifi in Jubilee 111 and McNulty Amphitheater. I can however connect to the wifi in Turrell.

  Any fix for this? I've tried resetting my iPad, resetting the Network Settings.

  1 comment for Idea: Can't connect to WiFi in certain campus locations (using iPad)

  Submitted by John Ceniza 3 months ago

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  Laptop Support »

  PC Support Services Open Until 8 p.m.

  Just a reminder that for the convenience of both new and returning students and faculty, PC Support Services’ technicians are available regular weeknight evenings until 8 p.m. in the PC Support Services consultation area on first floor of Corrigan Hall and the Information Commons on the main (second) floor of Walsh Library. This service is available through Friday, January 25. John Fernandes, Director PC Support Services ...more »

  Just a reminder that for the convenience of both new and returning students and faculty, PC Support Services’ technicians are available regular weeknight evenings until 8 p.m. in the PC Support Services consultation area on first floor of Corrigan Hall and the Information Commons on the main (second) floor of Walsh Library. This service is available through Friday, January 25.

  John Fernandes, Director

  PC Support Services

  University IT Services

  For more information please contact:

  John Fernandes

  (973) 761-9551

  john.fernandes@shu.edu

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  Submitted by charisse.pagan 4 months ago

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  PirateNet »

  Pirate Net & Banner currently unavailable

  There are currently intermittent issues accessing Pirate Net and Banner at this time. The Department of Information Technology is currently working to resolve the issue.

  Add your comment for Idea: Pirate Net & Banner currently unavailable

  Submitted by charisse.pagan 4 months ago

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  Laptop Support »

  New laptop? Blue Screen

  I am in my 5th year here at SHU. a little over 2 years ago i got my laptop upgrade. I was under the assumption that every 2 years you get a new laptop here at SHU. We pay over $600 a semester for it, is it possible to get another upgrade?

  Also, i have gotten the Blue Screen multiple times over the last few months.

  1 comment for Idea: New laptop? Blue Screen

  Submitted by Kimberly.Mickolajczyk 4 months ago

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  Email »

  No Access to email through piratenet

  When I click the email link on pirate net I get this

  "Outlook Web App is currently disabled for user __________@student.shu.edu."

  I am a returning student and I don't know what to do to access the account

  1 comment for Idea: No Access to email through piratenet

  Submitted by Pat O'Shea 4 months ago

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  Banner »

  Banner Access

  I noticed that the website indicated that Banner was going to be down yesterday; however I am still not able to access it. Can you tell me when it will be back up, please?

  1 comment for Idea: Banner Access

  Submitted by cdiggs 4 months ago

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  Email »

  Wi-Fi Connection

  Hi, I have an Ipad that I am working with for one of my education classes. How can I connect to the Wi-Fi connection while I am in school.

  1 comment for Idea: Wi-Fi Connection

  Submitted by Rosie Tantalean 5 months ago

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  Laptop Support »

  Request SPSS

  How do I request to have SPSS installed onto my SHU issued laptop?

  1 comment for Idea: Request SPSS

  Submitted by smithket 5 months ago

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  Accounts »

  Nokia Lumia 900 Plan Changes

  Nokia Lumia 900 Plan Changes

  1 comment for Idea: Nokia Lumia 900 Plan Changes

  Submitted by smithket 5 months ago

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  Laptop Support »

  Laptop shutdown

  My laptop just shut down and won't turn back on. Anyway to reboot it on my own.

  2 comments for Idea: Laptop shutdown

  Submitted by Lorena 6 months ago

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  Email »

  Trouble configuring SHU email on iPhone/iPad (adjunct)

  I've followed the instructions I've found here and from the help desk but I'm still unable to configure my SHU email on my iPhone/iPad. It says the user name and password are incorrect. However, I'm able to log in to Pirate Net on the web with this same info and access email. Help!

  1 comment for Idea: Trouble configuring SHU email on iPhone/iPad (adjunct)

  Submitted by tj.van 6 months ago

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  Accounts »

  Residence Hall Gaming Network

  How do I connect to the residence hall gaming network?

  1 comment for Idea: Residence Hall Gaming Network

  Submitted by smithket 6 months ago

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